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Unit 6

Here are tips for finding a job. Basic listening practice CDACB

Listening in > Task 1 1-7ABAABAA

Listening in > Task 2 1-5BCCAD

Listening in > Task 3 1-5CAACB Let's talk > Task 1

Correct answer

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(1) 9 00

(2) c ustomer calls (3) 7 0

(4) h uman resources (5) s upported (6) c ustomer-facing (7) p lace (8) t wo (9) r ight people (10 realistic )

Let's talk > Task 2

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(3) Candidates have a telephone interview that would last somewhere in the region of 15 minutes.

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(2) Candidates come to have a tour of the centre. They get to see the role, see how it feels, and feel the culture of the company.

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(1) Candidates complete an application form.

(4) Candidates have a two-hour assessment consisting of a role-play which looks at their customer service ability and a competency interview.

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Let's talk > Task 3

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1T-Mobile is a subsidiary of Deutsche Telecom; it is Deutsche Telecom's global mobile phone operation. There are 900 people working at the company's call centre; 760 of them are employed in handling customer calls and they are managed by 70 team managers and 10 operations managers. Generally speaking, I prefer to work for a large company because it often has a good reputation, is less likely to go bankrupt, ensures you a fairly stable job, and sometimes gives you a good salary. But I may not say \a small company if I can assume more responsibilities, have more opportunities for career development and promotion, or receive a higher salary.

2In a role-play the company recruiters can look at the candidates' abilities and potential. To prepare for such a role-play, basically I can do two things. To begin with, I will make a list of the tasks required by the job as well as a list of the things I can say and do in order to demonstrate my customer service ability. Moreover, I can ask friends and family members to take part in a role-play with me so that I can become familiar with the situation and find out my problems. I can also video tape the role-play to further identify problems and make improvement.

Further listening and speaking > Further listening > Task 1

(1) (2) (3) (4)

Correct answer coast impressed shipping company cargo

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(5) (6) (7) (8) (9)

communication skills essential asset team spirit her age

(10) her parents

Further listening and speaking > Further listening > Task 2 1-5BAABA

Task 3 1-5CCBAD

Further listening and speaking > Viewing and speaking > Task 1

Correct answer

(1) selection (2) pressure (3) marketing (4) interview (5) business (6) nervous (7) laugh (8) redundant (9) difficult (10) sacking

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Unit 7

Lead in > Task 1 L略

Basic listening practice 1-5 BCABC

Listening in > Task 1

Why don’t we start a business of our own?

(1) (2) (3) (4) (5) (6) (7) (8)

Correct answer reception new connections distributed green hand business cards talk business card follow up

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