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商务英语视听说 Unit 1

Part I Listening and Speaking Task 1 Q1.

I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2.

I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.

Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.

Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.

Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2

Is that your wife, Mr. Carter? She is so beautiful.

Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?

The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them. What about the paid holidays, insurance, and things like that?

How much time will it take for me to be promoted here?

But in which cities do you have your branches? And where is your company based?

It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.

Part II Language Focus Name: CaiNing

Personality: serious-minded; calm; humorous; easy-going Strengths: the ability to work with all types of people Weakness: perfectionist; impatient

Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment bank

Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeepingand accounting proficiency in English.

Reasons for leaving last job: want to find a job that is challenging.

Questions about the job: Would I be able to work abroad in one of your overseas branches?

Part III Viewing and Speaking Video 1

Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best

chance to use what he has learned at university.

Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to be transferred to the head

office in New York or other branch offices around the world?

Result of the interview Chen Bo will be notified of the final decision by Friday.

Video 2

1. F T F F T 2. 1) Sales Manager 2) Five

3) Brand Manager 4) biscuits

5) Business Administration 6) oral English

IV Case Analysis Hint:

She is not likely to get the job because she did poorly in the job interview. Things went wrong:

1. Use filler words (“you know”) too many times. 2. Bad-mouth former employer.

3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”

4. Ask inappropriate questions, eg. “Can I take time off for vacation?” 5. Self-conceit— “I have no weakness”. 6. Too much emphasis on travel. Scripts Unit 2

Part I Listening and Speaking Task 1

1) I haven’t seen you for years. 2) What do you do now?

3) I’m in the Research and Development Department.

4) I knew you’d do something very challenging and creative.

5) I sometimes stay in the office after work to deal with unfinished tasks. 6) I am still the accountant of that cosmetics company. Task 2

1) personnel management 2) developing markets 3) planning 4) execution 5) sales targets

6) team performance 7) customer base

8)customer satisfaction

9)selecting, developing and managing 10)cost-effective 11)on time

12)of good quality

13) human and material resources 14)training needs

15)continuous improvement Part II Viewing and Speaking Video 1

1.Caroline Clinton: financial accounts Lucy White: data processing AdaBalck: management accounts

2. Administration; Marketing; Engineering; Project Preparation; Accounting Video 2

1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager 2.

Names Likes Dislikes

Jerome making a lot more money; having lots of independence in doing things feeling tired sometimes

Robin having been to a lot of places too much traveling; having very little time to spend with his family Colin good salary and benefits noisy work environment; seldom having the opportunity to go out

Frank new challenges; a lot of experience Janet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and baby

Unit 3

Part I Warm-up

1) ensure smooth business communication 2) the purpose of your call