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JOB DESCRIPTION
岗位职责
JOB TITLE: Reservation Supervisor 职位名称： 预定部主管
HOTEL JOB BAND: Level 4 酒店职位级别： 四级
EFFECTIVE DATE: July 1, 2013
生效日期： 2013年7月1日
DIRECTLY REPORTS TO: Revenue Manager 直属上级： 收益经理
INDIRECTLY REPORTS TO: NA 间接上级： 无
FUNCTION: Assist in Revenue Manager 职能： 协助收益经理
DEPARTMENT: Executive Office 部门： 行政办
1. KEY RESPONSIBILITIES 主要职责
Supports Revenue Manager by maintaining an accurate rooms and rate inventory within the hotel system.
协助收益经理维护酒店客房状况及房价的正确性。
Job Summary – (Role Summary) 工作概述﹣(职位概述)
1. Process and handle all telephone calls, faxes, email, telex and enquires in regards to
reservations.
处理通过电话、传真、电子邮件、电传方式发来的各种预订房间需求。 2. Maintain an organized, clean work area and any accurate filing system.
保持工作区域的整洁，正确维护预定资料的归档工作。
3. To check all arrival bookings to ensure guest details are updated accurately and appropriate
amenities are arranged properly.
检查和更新所有预计抵店客人的预定信息，安排相应的服务。
4. Administer and process commission program and vouchers of the hotel.
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JOB DESCRIPTION
岗位职责
每天负责佣金管理和旅行社订房凭证的处理。
5. To ensure queues on internet are cleared every day and insert bookings in to the PMS.
处理每天的通过因特网的预订，确保所有这些订房信息准确地输入到酒店的电脑系统。
6. Assist with the Reservation Manager in maintaining an updated and accurate profile
management in OPERA.
协助预定部经理维护、更新OPERA系统中的文档资料。
7. Assist Reservation Manager in coordinating monthly Reservation Meeting.
协助预定部经理开好每月一次的预定部会议。
8. To review and fine-tune existing operation procedures so as to provide efficient service,
accurate information to both internal and external customers, at the same time, to maintain associate satisfaction.
不断改进现有的操作规程来为酒店内部和外部客人提供及时、有效的服务和准确的信息，同时保持员工的满意度。
9. To provide assistance to other team members when they encounter any difficulty in handling
calls or other issues.
当部门其他成员接听电话或其他方面遇到困难时，提供相应的及时的帮助。 10. Attends sales meeting in the absence of the Reservation Manager.
当预订部经理缺席时，参加销售部的例会。 11. Perform other duties as required.
根据要求，完成所分派的任务。
2. REQUIRED QUALIFICATIONS 资格
Required Skills – 技能要求
? Communication skills are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
? Good communication skills.
好的沟通技巧。
? Good organization skills.
良好的组织能力。
? High energy level with presentation skills.
具备优秀展示技巧。
? Proficient in the use of Microsoft Office
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JOB DESCRIPTION
岗位职责
?
精通微软办公软件 。
English Fluent in both writing and speaking 流利的英语说、写能力。
Qualifications – 学历
College or University 学院或大学
Experience – 经验
? 3 years of equivalent position of international band experience or an equivalent
combination of education and work-related experience.
3年国际品牌同职位工作经验，或与此相当的教育与工作经验结合的背景
3. KEY RELATIONSHIPS
主要关系
Key Internal Relationships – 主要内部关系﹣
? Hotel Employees
酒店员工
Key External Relationships – 主要外部关系﹣
? Interacts with guests and individuals outside the hotel including, but not limited to, current
and potential clients.
与酒店外的顾客和个人交往，包括但不限于：目前和可能的客户。
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