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教案

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Unit 3 Concierge Service

一、 教学目标

１、知识与技能：

(1) master the basic knowledge of concierge service (2) master the new words in the 3 dialogues (3) master 3 dialogues

２、过程与方法：

(1) Task-based learning approach (2) Inquiry-based learning approach (3) Collaborative learning approach (4) Situational learning approach

３、情感、态度与价值观：

(1) Ss can learn about the basic knowledge of concierge service (2) Ss can learn basic concierge service procedures (3) Ss can learn some basic concierge service skills 教学重点：

(1) To present the knowledge of concierge service (2) To present the dialogues 教学难点：

Practice the dialogues and play the role in English in mocked situations

(1) Task-based learning approach (2) Inquiry-based learning approach (3) Collaborative learning approach (4) Situational learning approach

Books, multi-media, chalk. Blackboard

二、 教学重点与难点

三、 教学方法

四、 教学辅助器具

教 学 过 程 1 Lead-in: 1) Review:

In last unit we have learnt some dialogues about how to check-in in a hotel for a guest, so now can you say

五、

something about how to check-in in a hotel for a guest, when the guest check-in in the hotel what kind of information should we know?

2）Warm-up:

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A. Look and match

baggage trolley elevator corridor baggage room claim tag suitcase roll aboard bellman 2. Pre-task:

Keep these important tips in mind when serving. Give a Face-to-face greeting. Introduce yourself and offer help.

Confirm how many pieces of baggage the guest has. Answer any questions from the guest.

Assure the guest you will send the baggage to his room.

3. While-task:

A: Let’s study dialogues: Dialogue 1:

Listen and answer questions: Give a Face-to-face greeting. Introduce yourself and offer help.

Confirm how many pieces of baggage the guest has. Answer any questions from the guest.

Assure the guest you will send the baggage to his room. Dialogue 2:

Listen and answer questions:

What is Mr. White going to do this evening? What does Mr. White ask the bellman to buy? How many people will come tonight?

How much does Mr. White pay in advance? Dialogue 3:

Listen and answer questions:

Where is Mr. White going tomorrow? What does he ask the bellman to do? When is Mr. White’s flight? What is the pick-up time?

What time is the morning call? Dialogue 4:

Listen and answer questions: What is the bellman doing?

What does Mr. White want the bellman to do? Is it free service or not?

How can Mr. White get his baggage back? B. Answers to the exercises: 略

C. Listen and fill in the blanks.

Bell boy: Good morning, sir, Welcome to our hotel. Guest: Thank you.

Bell boy: May I help you with your baggage? Guest: Please take this bag for me.

Bell boy: Certainly. Let me show you the way.

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Guest: Thanks.

Bell boy: Do you need all the luggage in your room? Guest: No, please store the bag for me.

Bell boy: Sure. I will make out a claim tag for you. Guest: Thank you. When can I get it back?

Bell boy: We are open24 hours. This way, please. Guest: Thank you.

Bell boy: Hope you will enjoy your stay.

D. Match the English expressions in Column A with their Chinese meanings in Column B. 略

E. Match the guest’s requests with the bellboy’s responses. Expressions: Guest:

Can you bring me a map of Shanghai?

I’d like to reserve a train ticket to Nanjing. Is there a Western restaurant in your hotel? When does the fitness center close?

Where can I xerox some documents and send a fax? How much shall I pay for the service? Excuse me, where is the subway station? Concierge:

When would you like to leave, sir?

No problem, sir. I’ll send it to your room at once. It closes at 10:30 p.m.

You can go to the Business Center.

Go along this street and turn right. You’ll see it. Yes, sir. It’s on the second floor. It’s free of charge.

F. Practice the sentences with your partners. May I help you with your luggage?

Let me show you the way to the front desk.

The floor attendant will meet you on the 13th floor.

I’ll take the baggage elevator and get your baggage up to your room. The Reception Desk is straight ahead. After you, please. I will make out the claim tag for you. Is there anything else I can do for you? Shall I put your baggage here?

Here’s your baggage. Please check and see if it is all right. Is there anything valuable or breakable in your bag?

G. Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions.

1. Good morning/afternoon/evening, Mr./Miss. Welcome to our hotel. 2. May I help you with your luggage?

3. Could you tell me your name and room number, please？

4. What kind of things would you like and may I have your name and room number? 5. Please take this elevator to the XXth floor.

6. Do you need all your luggage in your room?

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