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两分钟做个小测试，看看你的英语水平

http://m.meten.com/test/xiaobai.aspx?tid=16-73675-0 美联英语提供：电话英语情景对话大全

A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好，我是Mary。

B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。 A: May I ask who is calling, please? 请问您是哪位?

B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.

A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢，Wood先生，请稍等。(打内线电话)Hunter先生，IBM电脑公司的Wood先生找您。

C: Can you find out what he wants? 你可以问他有什么事吗?

A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.

好的，Hunter先生。(对来电者说)对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。

B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。

A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please?

(to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.

我明白了，非常感谢，Wood先生。请你等一下好吗?(打内线电话)Hunter先生，Wood先生想买一些计算机软件。

C: I see. Put him on line two. 好的，请转到2号线。

A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.

好的，Hunter先生。(对来电者)Wood先生，不好意思让你久等了，我把你的电话接给Hunter先生。

A: Good afternoon, Sales Department. May I help you? 下午好，销售部，我能帮你什么忙吗?

B: Could I speak to Mr. Bush, please? 可以和Bush先生说话吗?

A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的? B: John Smith.

A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?

请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗?

B: Well, I want to discuss with him the new contract we signed last week. 好的，我想跟他讨论一下我们上星期签订的合同。

A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久，我让他有空给你打电话，好吗? B: Yes, that would be easiest. 是的，那样最好了。

A: Could I have your name again, please? 请再一次告诉我你的姓名，好吗? B: Yes. It’s John Smith.好的，我叫John Smith。 电话英语情景对话(二)

A: And the number? 电话号码呢? B: 021-64358796

A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith. 好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。 B: Thank you for your help. Good-bye. 谢谢你的帮助，再见。 A: You are welcome. Good-bye. 别客气，再见。

A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工业，我是Cathy Winer, 我能帮您吗?

B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻烦你接到Black先生，好吗?

A: May I know who’s calling? 请问您是哪位?

B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。

A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?

对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗?

B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an

urgent matter to discuss with Mr. Black without delay.

我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。

A: OK. Then, would you please hold the line? (one minute later) 好的，请你别挂机。(一分钟后)

Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，电话接通了，Black先生可以和你通话了，请吧。

B: Thank you for your kind assistance, Ms. Winer 非常感谢你的善意帮助，Winer小姐。

A: You are welcome. 别客气。

A: Good morning. NTT Co… 早上好，NTT公司。

B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? 你好，可以和出口部负责人Ira Black先生通话吗?

A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling? 对不起，Black先生刚出去。可以问一下您是哪位吗?

B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?

我是Ace咨询公司的John Carter. 请你告诉我什么时候能找到他。

A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗?

B: I think it’s better for me to leave a message. But it’s important and urgent.

Please make sure he gets this message.

我觉得还是留下一个口信比较好。不过这件事很要紧，请一定将留言传达给他。 A: I see. I’m sure to pass your messages to Mr. Black. 明白了，我一定把您的留言传达给Black先生。

B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later. 那就好，你可以告诉他，由于意外变化，在进一步通知之前，请勿给NNC公司发货。事关重大，稍后我会做出解释。

A: Okay, let me repeat your message to see if I’ve got it all. 行。我重复一遍留言，看看是否记全了。

作为职场中的一员，我们免不了要外出办公。为了使自己的工作更有效率，我们就需要提前和对方确定好相关事宜，这时，电话就发挥了相当重要的作用。通过电话还可以用它来解决当面不好说的许多问题呢!本期，我们就来学习一下如何用电话预约和解决问题。 电话英语对话(情景三)

OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you? 办公室文员: 早上好。这里是奥德赛企划公司。我能为您提供什么帮助吗?

NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?

尼克: 你好，我是国际通讯公司的尼克·戴尔文。可以帮我转接海伦·特纳吗? OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。

OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员: 有个叫尼克·戴尔文的人打来电话要找你。