内容发布更新时间 : 2024/6/2 19:45:31星期一 下面是文章的全部内容请认真阅读。
精品文档就在这里
-------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有--------------
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质量管理手册
HUAWEI QUALITY MANAGEMENT MANUAL
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精品文档就在这里
-------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有--------------
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目录
第1章 第2章
质量手册说明 ........................................................................................................................... 4 公司愿景、使命与战略 ........................................................................................................... 5
2.1 愿景 ................................................................................................................................................ 5 2.2 使命 ................................................................................................................................................ 5 2.3 战略 ................................................................................................................................................ 5 第3章 第4章 4.1 4.2 4.3 第5章 5.1
质量方针 ................................................................................................................................... 6 质量目标及策略 ....................................................................................................................... 7 质量管理体系愿景 ................................................................................................................... 7 质量管理体系中长期目标和规划 ........................................................................................... 7 质量措施和方法 ....................................................................................................................... 7 体系架构 ................................................................................................................................... 8 质量管理业务总览 ................................................................................................................... 8
5.2 质量管理组织架构.................................................................................................................... 9 第6章 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9
综合质量管理 ......................................................................................................................... 10 客户满意管理 ......................................................................................................................... 10 领导重视和全员参与 ............................................................................................................. 10 体系文件管理 ......................................................................................................................... 11 质量体系规划管理 ................................................................................................................. 12 质量度量管理 ......................................................................................................................... 12 内部审核和外部审核 ............................................................................................................. 14 管理评审 ................................................................................................................................. 14 员工培训 ................................................................................................................................. 15 关键资源管理 ......................................................................................................................... 16
6.10 持续改进 ................................................................................................................................. 16 6.11 客户财产管理 ......................................................................................................................... 18
---------------------------------------------------------精品 文档---------------------------------------------------------------------
精品文档就在这里
-------------各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有--------------
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第7章
产品实现过程质量管理 ......................................................................................................... 19
7.1 产品需求管理 .............................................................................................................................. 19 7.2 市场管理 ...................................................................................................................................... 19 7.3 销售管理 ...................................................................................................................................... 20 7.4 产品开发 ...................................................................................................................................... 20 7.5 供应链管理 .................................................................................................................................. 22 7.6 客户服务 ...................................................................................................................................... 26 第8章
附录 ......................................................................................................................................... 29
8.1 华为简介 ...................................................................................................................................... 29 8.2 华为公司组织结构图 .................................................................................................................. 29 8.3 TL9000质量管理体系要求条文与业务描述的关系对照表....................................................... 30 8.4 TL9000质量管理体系要求条文与功能系统的关系对照表....................................................... 31 8.5 质量手册参考的流程文件清单 .................................................................................................. 31 8.6 术语与缩略 .................................................................................................................................. 32 8.7 手册历史 ...................................................................................................................................... 33
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