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Unit Title:Behavioural Skills for Business Assessor Name:

Submission Date: 03/11/2014

Outcome 1-3

Candidate Name: Candidate ID:

Course Group: Business with Accounting

Candidate Grade: 2012

Word Count: 2486

Contents

Q1: Manage role theory…………………………………………………2 Q2: Behaviours Skills……………………………………..……………4 Q3: Conflicts……………………………………………………………..10 Q4: Metting and Briefings……………………………………….12 Q5: Time Management………………………………………..14 Q6: Stress management…………………………………………….15 Q7: Problem Solving……………………………………………….16 References…………………………………………………………………17

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Q1: Manage role theory

Henry Mintzberg’s research,the manage role consists of interpersonal role,informational role and decisional role. In this case, Jess as the role of a leader. Jess and the relationship between the employee is not good, but jess must establish a friendly relationship with them. Then she should lead the team to achieve organizational goals, also need to help and encourage the team to achieve the company's goal to complete the task of decision-makers.

Interpersonal role:A manager’s interpersonal roles are the result of the position he or she holds in management.

There are three roles below: Figurehead role:

Duties may be involved in daily affairs, almost does not include a serious communication or important decision-making, however, they can be smoothly is very important to an organization, managers cannot be ignored.

The top level manager represents the company legally and socially to those outside the organization. Liaison role:

the highly manager according to communication with external environment, which get the favors and information for the organization. The top level manager uses the liaison role to gain favours and information. The supervisor uses management to maintain the routine flow of work.

Leader role:

Manager manages the organization, he is responsible for the members of the group work, make up the role of the leader on this point. These actions have some directly related to leadership, for example, in most organizations, managers are usually responsible for hiring and training staff. In addition, there are also some action is indirectly to exercise leadership.

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