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珠海移动员工绩效考评体系研究

内容摘要

当前正值移动互联网高速发展时期，传统通讯运营商在激烈的市场份额竞争的同时也要面对来自互联网络提供商的挑战，传统通讯运营商的转型势在必行。在转型的环境下通讯运营商如何吸引人、培养人、用好人，挖掘潜力，对此运营商的人才管理更加凸显其重要性。

本文引用珠海移动员工绩效考评体系作为研究案例来进一步说明绩效管理的重要。文章从珠海移动通过运用软管理和硬实施的方式来实行员工激励，逐步引出其绩效管理流程和运作机制，并且深入了解和分析其绩效考核工具的特点。在肯定该企业在绩效管理取得的成绩基础上，也指出其考核工具不完善的地方。最后根据其考核工具的不足提出基于作者的改善建议和完善措施。

关键词：绩效管理 绩效考核

Abstract

Now the mobile Internet high-speed development period，Traditional telecommunications operators not only in the fierce market competition, but also to face the challenges from the Internet provider，The transformation of the traditional telecommunications operators imperative。In the transformation of the environment, telecommunications operators how to attract talents, training talents, tap the potential of people，this talent management operators more highlight its importance。

This article cited the employee performance appraisal system of Zhuhai mobile as a case study to illustrate the importance of performance management。This article from the Zhuhai mobile through the use of soft management and enforcement of the ways to motivate employees, to bring out the performance management process and operation mechanism, and points out that the features of it。 At the same time in recognition of enterprise performance management achievements also pointed out that the assessment tools of imperfections。According to the shortcomings of assessment tools put forward the improvement suggestions and measures

Key words: Performance Management Performance appraisal

目录

一、引言 ..................................................... 1 二、珠海移动员工绩效考评现状分析 .............................. 2 2.1、公司背景简介 ........................................... 2 2.2、KPI和KHI双轨运作模式 .................................. 2 2.3、KPI绩效管理体系运作模式 ................................ 4 2.4、绩效考评具体内容 ....................................... 5 2.4.1、绩效考评流程 ........................................ 5 2.4.2、绩效考评工具和表格 .................................. 6 2.5、绩效考评特点及其分析 ................................... 7 2.5.1、绩效考评的优势 ...................................... 8 2.5.2、绩效考评的不足 ..................................... 14 三、珠海移动员工绩效考评体系优化建议 ......................... 16 3.1、总部指标设置优化 ...................................... 16 3.1.1、提出问题 ........................................... 16 3.1.2、分析问题 ........................................... 16 3.1.3、优化思路和方式 ..................................... 17 3.2、业绩考核工具设置优化 .................................. 17 3.2.1、提出问题 ........................................... 17 3.2.2、分析问题 ........................................... 18