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Basic English Training Workbook

PERFORMANCE THROUGH PEOPLE

PERFORMANCE . PASSION . ATTITUDE . EMPOWERMENT . PROFESSIONALISM

Greeting 问候 - Good morning/ afternoon/ evening, sir/ madam! 早上好/下午好/晚上好，先生/夫人！ - How are you today, sir? 您好吗，先生？ - How do you do! 您好吗？

- How are you (doing)? 最近好吗？

- Nice to meet/see you! 很高兴见到你！

Welcome 欢迎 - Welcome to Kempinski Hotel Dalian! 欢迎光临大连XX饭店。

- Welcome to our restaurant. - 欢迎光临本餐厅。

- We’re glad to see you again. - 很高兴见到您。

Asking/inquiring 询问/征询 - - - - - - - - - -

May I have your name, please? 可以告诉我您的名字吗？ Your initials, please? 请告诉我您姓名的首字母。

May I have your signature here, sir? 请您在这里签字。

Would you like to leave a message? 您需要留口信么？ I beg your pardon? 您能再说一遍么？

- - - - - - - - - - - -

What do you think of our service? 您觉得我们的服务怎么样？

May I know your name/room number? 能告诉我您的名字/房号么？

May I know whom I’m talking to? 请问您是哪位？（打电话时用）

May I be of (your) service, madam? 请让我为您服务，夫人。

May I recommend our xx to you, sir? 先生，我向您推荐xx。 How about a xx? xx怎么样？

Would you like me to book you a xx? 为您预订xx，可以吗？

Would you like to sit by the window? 您喜欢坐窗边的位置吗？

Would you like to have a cup of tea? 您来一杯茶吗？

Is there anything else I can do for you, madam? 夫人，您还有什么需要吗？

Expressing good wishes祝福 - Have a pleasant stay with us, Sir. 愿您和我们共度好时光。

- Have a nice day/ a pleasant evening/ a good weekend! 祝您今天/今晚/周末愉快！ - Enjoy your stay/ day. 祝您愉快！

- Happy New Year/ Birthday! 新年/生日快乐！ - Merry Christmas! - 圣诞快乐！