内容发布更新时间 : 2025/1/10 0:01:59星期一 下面是文章的全部内容请认真阅读。

摘 要

随着国内服务经济和旅游业的发展，酒店业也在一步步崛起。作为酒店连锁企业的如家快捷酒店在享受到市场经济带来的巨大利润的同时也一直面临着员工流失率过高的问题，酒店人才是酒店管理的重点，现今酒店的员工的流动率大大超过了理论的流动率，如何发展一支稳定优秀的员工队伍，是我国各个酒店进入新世纪的一项重要任务。人才是酒店最宝贵的财富，酒店之间的竞争归根到底是人才的竞争。当前，酒店人才主动流失、隐性流失较为严重，需要引起高度重视。如何吸引人才、防止人才流失是值得我们深入探讨的重要课题。文章对当前酒店人才流失的现状和原因进行了分析，然后有针对性地提出了防止人才流失的策略。

关键词：人才流失，酒店人力资源，影响，对策

Abstract

With the development of the civil service economy and the tourism, the rise in step by step. With the civil service economy and the development of tourism, the rise in step by step. The china hotel management, are faced with social changes and enterprise changes and facing the international hotel competition from domestic hotel chain. these are the types and number, but Which can is very few of the international hotel. For decades, china's numerous scholars and hotel management agreed to the hotel management made a lot of efforts and exploration. In summing up china hotel for the reasons, after a humane service this important factors, this even today it is still a more accurate, the difference is that people from the heart is the service level, towards the services administrative and management of the deep in thought. Overarching the development of china, the one hand, rapid growth of local hotel ecstatic ； on the other hand, the international hotel group came into the chinese market, the international level, but the fact that the hotel there are many problems. this is the analysis of china from the present analysis, from both chinese and western culture, from origin to the exploration and analysis to the hotel management..

Keywords: Hotel management pattern ，Hotel culture management，Hotel brand management， Hotel innovation management

目 录

1 引 言 ............................................. 1

1.1研究的目的及意义 ......................................... 1 1.2 国内外研究现状 ........................................... 2 1.3 本文研究的内容与结构 ..................................... 3 1.4 研究思路及方法 ........................................... 3

2 理论综述 ........................................................................................ 4

2.1人才流失 ................................................. 4 2.2员工流失率 ............................................... 5

3 如家快捷酒店概述 ........................................................................ 6 4 如家快捷酒店员工流失的现状分析 ............................................ 8

4.1 酒店的员工概况 ........................................... 8 4.2 如家快捷酒店的员工流失现状 .............................. 10

5 如家快捷酒店员工流失的原因分析 .......................................... 12

5.1内部原因 ................................................ 12 5.2 外部原因 ................................................ 16

6 如家快捷酒店员工流失的影响及对策 ...................................... 18

6.1影响 .................................................... 18 6.2 对策 .................................................... 19

总结与展望 ...................................................................................... 24 参考文献 .......................................................................................... 25 致谢辞 .............................................................................................. 27 附 录 ............................................ 28