内容发布更新时间 : 2024/5/4 20:43:23星期一 下面是文章的全部内容请认真阅读。
摘 要
长久以来，加油站的客户信息管理都是依赖加油站工作人员手工进行的，面对如此众多的客户信息，其工作量可想而知。不仅仅浪费了大量的人力物力，而且由于人工管理存在着大量的不可预见的因素，造成了加油站对客户信息管理的某些不规范，使得加油站客户信息管理陷入管理繁琐，信息混乱的地步。为有效降低运营成本，杜绝管理漏洞，针对现在加油站客户信息管理的弊端，根据加油站客户信息管理的基本流程，使加油站有一套完善的管理系统是非常必要的。从而使其加油站的客户量日渐增加。客户量的上升，不仅带动了销售，也从另一个侧面反映出，在加油站客户信息管理信息系统的协助下，加油站正在以其专业的服务精神、严谨的管理风格逐步赢得客户的信赖，从而在市场竞争中确立战略优势。
而加油站客户信息管理系统的开发使其实现了与客户相关的各种信息的系统化、规范化和自动化。通过对客户信息管理、油价管理、加油和、系统查询四个模块基本功能的实现，对客户的各种信息进行增加、删除、查找、修改等操作，完成对客户的信息管理。这些功能基本可以满足一般加油站对客户管理的需求，使企业节省人力物力，减轻劳动强度；降低成本，节省开支；提高了管理水平，增强了企业在同行业中的竞争力；同时提高了客户信息处理的及时性和准确性。
关键词：加油站；管理；数据库；客户信息
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Abstract
Since long-time, the gas station customer information management all is relies on the gas station staff to carry on manually, facing so multitudinous customer information, its work load it can be imagined. Has wasted the massive manpower physical resource not merely, moreover because manages artificially has the massive unpredictable factors, created the gas station certain not to be standard to the customer information management, causes the gas station customer information management to fall into the management to be tedious, information chaotic situation. For reduces the operation cost effectively, ceases the management loophole, in view of the present gas station customer information management malpractice, according to the gas station customer information management basic flow, enable the gas station to have a set of perfect management system management system is extremely essential. Thus makes its gas station the customer quantity to increase day after day. Customer quantity rise, not only has led the sale, also reflected from another side, in under the gas station customer information management information system assistance, the gas station by its specialized service energetic, the rigorous management style is winning the customer gradually the faith, thus establishes the strategic advantage in the market competition.
But the gas station customer information management system development caused it to realize and the customer correlation each kind of information systematization, the standardization and the automation. Through to the customer information management, the oil price management, refuels with, the system inquires four module basic function realization, carries on operations and so on increase, deletion, search, revision to customer each kind of information, completes to the customer information management. These functions basic may satisfy the general gas station to the customer management demand, causes the enterprise to save the manpower physical resource, reduces the labor intensity; Reduces the cost, saves the expenditure; Raised the management level, strengthened the enterprise in the same profession competitive power; Simultaneously enhanced the customer information processing timeliness and the accuracy.
Key words：the gas station；management；Database；customer information
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目 录
第1章 绪 论 .................................................................................................................. 1
1.1 选题背景 ........................................................................................................... 1 1.2 课题来源及意义 ............................................................................................... 1 1.3 开发工具和数据库的选择 ............................................................................... 2 1.4 开发工具和数据库的选择 ............................................................................... 4 第2章 系统需求分析 .................................................................................................... 5
2.1 可行性分析 ....................................................................................................... 5
2.1.1 系统开发的初步调查 ............................................................................. 5 2.1.2 系统可行性研究分析 ............................................................................. 6 2.2 应用需求分析 ................................................................................................... 7 2.3 系统开发配置 ................................................................................................... 7
2.3.1 系统运行环境 ......................................................................................... 7 2.3.2 系统开发环境 ......................................................................................... 7 2.4数据流图 ............................................................................................................ 9 2.5数据字典的创建 .............................................................................................. 11 第3章 系统总体结构设计 .......................................................................................... 12
3.1 系统总体设计 ................................................................................................. 12 3.2 系统概念设计 ................................................................................................. 13
3.2.1 系统结构E-R图 .................................................................................. 15 3.3 系统逻辑结构设计 ......................................................................................... 16
3.3.1数据关系模型 ........................................................................................ 17
第4章 系统数据库的物理设计 .................................................................................. 18
4.1 数据库设计概述 ............................................................................................. 18 4.2 数据库表的创建 ............................................................................................. 19 第5章 系统应用程序设计与实现 .............................................................................. 21
5.1 系统功能模块设计过程 ................................................................................. 21 5.2 系统功能设计实现 ......................................................................................... 24
5.2.1 登录界面的实现 ................................................................................... 26 5.2.2 主界面功能的实现 ............................................................................... 27 5.2.3 用户信息管理的实现 ........................................................................... 29
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