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2019全国职业院校技能大赛中职组酒店服务赛项

英语口试赛卷

一、中餐宴会摆台与服务部分情景应答及答题要点：

1. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation?

2. Q: How do you check upon the guest’s name of the reservation? A: Good evening. Under whose name was your reservation made?

3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.

lake. It’s very nice and quiet here.

4. Q: Can you explain the terms of breakfast both for adults and children in the hotel? A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.

5. Q: If you want to confirm the reservation of the dinner, what will you say?

A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your

name, please?”

6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him to

book a table for tomorrow evening.

A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.

7. Q: What would you do when the guest complains that the restaurant is too noisy? A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”

8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.

A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.

9. Q: How do you offer to take order for the guests in the evening?

A: Good evening. May I take your order now? / Are you ready to order now? 10. Q: How do you ask the guest to check his bill?

A: Here’s your bill. Please check it. The fruit combination is on the house.

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A: Very well. This way please. Here’s a window table for four overlooking the

11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last

course will be dessert.

A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow. 12. Q: Ask the guest his preference for juice.

A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice

and orange juice.

13. Q: Ask the guest’s choice of wine.

A: Would you like a bottle of red wine to go with your Sirloin Steak? 14. Q: What will you say when serving the guests their dessert? A: Here is your dessert. Please enjoy.

15. Q: Ask the guest how he would like his steak prepared.

A: How would you like your steak done? Rare, Medium or Well-done? 16. Q: What is the duty of a Food and Beverage Manager?

A: A Food and Beverage Manager is in charge and directs the work of the Department.

17. Q: Tell the guests the general sequence of a Chinese dinner.

A: Chinese dinner usually starts with cold dishes and ends with a soup. 18. Q: What do you recommend if the guest orders a fresh white water fish? A: May I suggest steaming the fish to retain its freshness?

19. Q: How do you ask about the guest’s preference for buffet or a la carte service? A: How would you like your dinner served? A buffet or an a la carte service? 20. Q: How do you ask about the guest’s preference for salad?

A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.

21. Q: How do you respond to a guest’s compliments to your service?

A: Thank you for your compliments. It’s our greatest pleasure to be of service. 22. Q: How do you ask the guest where he or she would like to sit? A: Which table do you prefer, by the window or near the door? 23. Q: Ask the guest what vegetable he’d like to have with his chicken. A: What vegetable would you like to go with your Roast Chicken? 24. Q: What do you say in seeing off the guests?

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A: I’m glad you enjoyed. Thank you for coming! See you next time. 25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.

A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.

26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives? A: I have to find out whether the guest has a reservation or not. 27. Q: What will a bartender tell the guests about Margarita?

A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon. restaurant?

A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day. 29. Q: What information do you give when introducing your restaurant to the guest? A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.

30. Q: What would you say when you are recommending something to the guest?

A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?

31. Q: After you have finished taking order for the guests, what would you say? A: Thank you. Please wait a minute. We’ll be back with your order soon.

32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, but

he has no idea what to order, what would you recommend to him?

A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.

33.Q: What would you say to the guest when you are recommending your house

specialty？

A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty? A: I will apologize and say: “Let me organize another dish for you”. 35. Q: If the guest tells you that his wife is a vegetarian, what would you say?

A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes

28. Q: What would you say if the guest wants to know the business hours of your

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