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problems that cannot be ignored. Some leaders unwilling to do masses work, masses concept weak, on masses feelings not deep, pendulum not are with masses of relationship, think masses work is revolutionary war era of things, now obsolete has, buried business work, ignored masses work of situation compared General; some leaders not do masses work, old method regardless of with, new not with, not understand masses psychological, not understand masses wishes, not said masses language, work method simple stiff, caused masses of conflict and antipathy; some leaders can't do masses work, Faced with a lot of contradictions among the people worry about fear, panic set in encounter group events, and some are even mismanaged, inflame, so work has suffered heavy losses, and so on. These problems we are soberly aware, enhancing the party's ruling capability, the maintenance and development of the party's advanced nature and purity, and to enhance the ability of party committees and leading cadres are good people. Attach great importance to and is good at doing mass work, has become the new urgent situation strengthening the party's governing capacity-building tasks. Combined practice of maintaining flesh-and-blood ties with the masses, urged the broad masses of party members and cadres, especially all levels ... Processing to improve as a guide to the country. \se new things, be promoted. \d manifestation of the Deng Xiaoping's mass. Deng also put people \s not support\not to agree\happy\omise\nd destination of developing guidelines, policies, and as the only standard for measuring compliance with the wishes of the masses of the people. Under the guidance of Deng Xiaoping theory, Central Government adopted a series of important measures to strengthen links with the masses. In December 1989, the CPC Central Committee made on adhering to and perfecting the system of multi-party cooperation and political consultation under the leadership of the Chinese Communist Party, closely for CPC and the democratic parties and the relationship between the part of the masses that they contact, effectively carrying out the mass line, played a positive role. In March 1990, the 13 plenary session adopted the decision on strengthening contacts with the masses of the Party noted that \nd developed in the long struggle of the party's mass line, is to realize the party's ideological line, the fundamental political and organizational work route\s maintain flesh-and-blood ties and development of the masses, is directly related to the rise and fall of the rise and fall of the party and State. In September 1994, 14 adopted by the plenary session of the Party on strengthening decision on several major issues of party building. The requirements of the decision of the party's leading bodies and leading cadreshould develop a democratic style of work, come from the masses, to the masses, together, stick to the mass line. Party of 13 session four in the plenary yihou, to Jiang comrade for core of party危机公关应急处理预案

一、社联工作重大失误:

活动规则出现重大漏洞

1)危机公关小组获悉后,在5分钟内通知相关的活动负责人

2)活动策划组在30分钟内重新审查活动规则,并作出是否更改活动规则的最终决定。同时,危机公关小组在审查期间执行解释和安抚工作,并且做好更改活动规则的准备。

a.若策划组决定更改活动规则。 危机公关小组在30分钟内通过社联微博与人人网发布更改规则的信息。并电话通知活动参与者进行道歉。另通知各部门部长，由部长级发飞信告知部门干事并统一口径。

b.若策划组决定不更改活动规则。危机公关小组在15分钟内以电话形式安抚活动参赛者并告知主办方制定该规则的出发点与考虑因素，尽量平息事件。

3) 若事态恶化,引起参赛者与群众的强烈不满，危机公关小组在2小时内在制定公告以说明事情经过和活动规则制定的原因并视情况进行道歉。同时通知秘书处打印纸质公告粘贴于校区宣传栏。

附:其他工作失误参考上述办法进行处理

二、社团对社联强烈不满

社团对日常活动评分或月度评分强烈不满意

1)危机公关小组在获悉后30分钟内,通过交促部获取该社团的评分资料。 2)危机公关小组在1小时内召开紧急会议重新审查社团评分资料。

a.若评分无误。危机公关小组在30分钟内以电话形式告知社团,并仔细告知本次评分的每一项分数来源。

b.若评分有误。危机公关小组在30分钟内以电话形式告知社团评分的更改,并进行道歉。

3)若事态恶化,引起该社团及其他社团的强烈不满，危机公关小组

a.在1小时内找到相关社团的指导老师进行沟通,并争取老师的帮助。 b.在2小时内在制定公告以说明事情经过并视情况进行道歉。同时通知秘书处打印纸质公告粘贴于校区宣传栏。

社团严重违反社联章程

1)交促部确定对社团的惩罚措施后，在30分钟内征得社联指导老师和理事会同意,并通知危机公关小组。危机公关小组在30分钟内召开紧急会议,商讨可能会发生的情况并做好应对预案。会议结束后,电话通知社联指导老师、理事会及各部门部长级,并由部长级发飞信给部门干事,社联全体做好应对危机的准备。

f third generation Central led collective, banner Deng Xiao-ping's theory great flag, insisted liberation thought, and facts, and times, in both at home and abroad political storm, and economic risk, severe test before, relies on party and people, defended China features Socialist, created socialist market new system, created full open new situation, advance party of construction new of great engineering, founded \sentative\nt thought, Continue to steer the ship of reform and opening up forward on the right. Comrade Jiang Zemin said: \ngthening and improving the party's mass work in the new situation, it is of decisive significance to consolidating the ruling Foundation of the party. \hrough our party and some of the world's major lessons learned from the success of the old party of the party, Comrade Jiang Zemin pointed out:\political advantage of our party is in close contact with the masses, the most dangerous after the ruling party was divorced from the masses. %uction, only the understanding, support and participation of the people, people's enthusiasm and creativity into full play in order to advance; the leadership of the party, only the tie and win the masses embraced, can be consolidated and strengthened. \d out that strengthening and improving the party's work style construction, maintaining the party's flesh-and-blood ties with the masses is the core problem, the key is to do solid work, implement, resolutely oppose and overcome formalism. Comrade Jiang Zemin stressed that all the work and policies of the party, are in compliance with the fundamental interests of the overwhelming majority of the people to the highest degree, to the majority of people are not satisfied with the fundamental guidelines, strive to make our workers, farmers, intellectuals and other people enjoy ... Single, everyone seemed to know. But well known does not mean perfect. Some party members and leading cadres, consider contacting their small departments, within a small circle of people, or contact individual owners, the entrepreneur, is the masses, this idea is obviously not correct. The Communist Party of China, people should have three characteristics. First, the people should be the most social, is a Department within the scope of the majority. Specific to the party and Government departments, especially the cadres working in the Central and State organs, mass is the 1.3 billion Chinese people, work for the party members and cadres, masses are the land within the jurisdiction of the common people. The second characteristic of the masses, is that we have common interests. Masses are manifestations of each specific people, but the crowd is a comprehensive political concept, refers to people with common political and economic interests in the period of social transformation, social differentiation between the interests of the masses is large, if you do not find the interest in doing mass work, the party members and cadres, will be in a passive position. The third characteristic of the massesproblems that cannot be ignored. Some leaders unwilling to do masses work, masses concept weak, on masses feelings not deep, pendulum not are with masses of relationship, think masses work is revolutionary war era of things, now obsolete has, buried business work, ignored masses work of situation compared General; some leaders not do masses work, old method regardless of with, new not with, not understand masses psychological, not understand masses wishes, not said masses language, work method simple stiff, caused masses of conflict and antipathy; some leaders can't do masses work, Faced with a lot of contradictions among the people worry about fear, panic set in encounter group events, and some are even mismanaged, inflame, so work has suffered heavy losses, and so on. These problems we are soberly aware, enhancing the party's ruling capability, the maintenance and development of the party's advanced nature and purity, and to enhance the ability of party committees and leading cadres are good people. Attach great importance to and is good at doing mass work, has become the new urgent situation strengthening the party's governing capacity-building tasks. Combined practice of maintaining flesh-and-blood ties with the masses, urged the broad masses of party members and cadres, especially all levels ... Processing to improve as a guide to the country. \se new things, be promoted. \d manifestation of the Deng Xiaoping's mass. Deng also put people \s not support\not to agree\happy\omise\nd destination of developing guidelines, policies, and as the only standard for measuring compliance with the wishes of the masses of the people. Under the guidance of Deng Xiaoping theory, Central Government adopted a series of important measures to strengthen links with the masses. In December 1989, the CPC Central Committee made on adhering to and perfecting the system of multi-party cooperation and political consultation under the leadership of the Chinese Communist Party, closely for CPC and the democratic parties and the relationship between the part of the masses that they contact, effectively carrying out the mass line, played a positive role. In March 1990, the 13 plenary session adopted the decision on strengthening contacts with the masses of the Party noted that \nd developed in the long struggle of the party's mass line, is to realize the party's ideological line, the fundamental political and organizational work route\s maintain flesh-and-blood ties and development of the masses, is directly related to the rise and fall of the rise and fall of the party and State. In September 1994, 14 adopted by the plenary session of the Party on strengthening decision on several major issues of party building. The requirements of the decision of the party's leading bodies and leading cadreshould develop a democratic style of work, come from the masses, to the masses, together, stick to the mass line. Party of 13 session four in the plenary yihou, to Jiang comrade for core of party2)由该社团跟进干事、危机公关小组部长级成立专案小组。联系违反章程的社团社长及社团指导老师，告知该社团将要接受到的惩罚。并视情况约社团社长及社团指导老师见面,进行处理办法的解释,和惩罚措施的磋商(如事件有减轻惩罚的余地,有可能改变惩罚措施,需要事先征得理事会和社联指导老师的同意)。 a.社长同意处理办法，危机公关小组在1天内草拟好双方公告，以电子版形式发给社团社长及社团指导老师过目，确认无误后约社团社长及社团指导老师签署公告文件。

b.社长不同意处理办法。危机公关小组在1天之内草拟单方面的公告声明，并取得社团指导老师与社联指导老师的签字。

3)危机公关小组在通知秘书处打印纸质公告粘贴于校区宣传栏。 4。若事态恶化危机公关小组在30分钟内

a.从交促部取得该社团所有会员的联系方式。并在1天之内联系社团负责人，并希望他们能尊重社联的规章制度。视情况,在征得会员同意后可约会员见面，让他们在联名公告上签名表示同意。收集完所有会员信息后，危机公关小组复印联名公告并通知秘书处粘贴于校区宣传栏。

b.通过社联微博与人人网发布信息说明事情经过并澄清处理办法。

附:若在事件中,社联内部人员发布不利于社联的错误信息，危机公关小组获悉后30分钟内，联系该名人员。让他迅速删除言论。若被截图保留证据,让该名人员以个人名义发布信息进行道歉。

暨南大学学生社团联合会珠海分会危机公关应急处理小组

二零一一年十二月十六号

f third generation Central led collective, banner Deng Xiao-ping's theory great flag, insisted liberation thought, and facts, and times, in both at home and abroad political storm, and economic risk, severe test before, relies on party and people, defended China features Socialist, created socialist market new system, created full open new situation, advance party of construction new of great engineering, founded \sentative\nt thought, Continue to steer the ship of reform and opening up forward on the right. Comrade Jiang Zemin said: \ngthening and improving the party's mass work in the new situation, it is of decisive significance to consolidating the ruling Foundation of the party. \hrough our party and some of the world's major lessons learned from the success of the old party of the party, Comrade Jiang Zemin pointed out:\political advantage of our party is in close contact with the masses, the most dangerous after the ruling party was divorced from the masses. %uction, only the understanding, support and participation of the people, people's enthusiasm and creativity into full play in order to advance; the leadership of the party, only the tie and win the masses embraced, can be consolidated and strengthened. \d out that strengthening and improving the party's work style construction, maintaining the party's flesh-and-blood ties with the masses is the core problem, the key is to do solid work, implement, resolutely oppose and overcome formalism. Comrade Jiang Zemin stressed that all the work and policies of the party, are in compliance with the fundamental interests of the overwhelming majority of the people to the highest degree, to the majority of people are not satisfied with the fundamental guidelines, strive to make our workers, farmers, intellectuals and other people enjoy ... Single, everyone seemed to know. But well known does not mean perfect. Some party members and leading cadres, consider contacting their small departments, within a small circle of people, or contact individual owners, the entrepreneur, is the masses, this idea is obviously not correct. The Communist Party of China, people should have three characteristics. First, the people should be the most social, is a Department within he scope of the majority. Specific to the party and Government departments, especially the cadres working in the Central and State organs, mass is the 1.3 billion Chinese people, work for the party members and cadres, masses are the land within the jurisdiction of the common people. The second characteristic of the masses, is that we have common interests. Masses are manifestations of each specific people, but the crowd is a comprehensive political concept, refers to people with common political and economic interests in the period of social transformation, social differentiation between the interests of the masses is large, if you do not find the interest in doing mass work, the party members and cadres, will be in a passive position. The third characteristic of the masses