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2017自治区暨全国职业院校技能大赛中职组酒店服务赛项

中餐宴会摆台英语口试题库

情景应答及答题要点：

1. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation?

2. Q: How do you check upon the guest’s name of the reservation? A: Good evening. Under whose name was your reservation made?

3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.

lake. It’s very nice and quiet here.

4. Q: Can you explain the terms of breakfast both for adults and children in the hotel? A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.

5. Q: The guests would love to try some Chinese food, and they ask for your advice on

where to have a dinner party.

A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.

6. Q: Tell the guest how the restaurant will hold the table for the delayed guests.

A: Usually, we hold the reserved table for forty minutes for our guests. So, please be sure to arrive before 6:40 this evening.

7. Q: Greet the guests and check upon them to see if they are enjoying the food. A: Good evening, is everything to your satisfaction? Are you enjoying the food? 8. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that he

book a table the same time tomorrow evening.

A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening. 9. Q: Ask the guests their preference for the egg dishes.

A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets? 10. Q: Ask the guests if they’d like to wait a while in the lounge until the table is

available.

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A: Very well. This way please. Here’s a window table for four overlooking the

A: Would you like to have a seat and rest in the lounge for a moment？We’ll seat you as soon as the table is ready.

11. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.

A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.

12. Q: What do you say while you’re presenting the menu to the guests?

A: Here is the menu. The waiter will be with you in a moment to take your order. 13. Q: How do you offer to take order for the guests in the evening?

A: Good evening. May I take your order now? / Are you ready to order now? 14. Q: What are the four major Chinese cuisines you’d introduce to the guests?

A: In China, there are a variety of famous cuisines. The four major ones are Sichuan Cuisine, Guangdong Cuisine, Shandong Cuisine and Jiangsu-Zhejiang Cuisine.

15. Q: How do you ask the guest to check his bill?

A: Here’s your bill. Please check it. The fruit combination is on the house. 16. Q: How do you recommend the specialty of the restaurant?

A: Would you like to try our specialty? It is our chef’s recommendation, very

delicious in deed.

17. Q: Visit the table to check if your service is satisfactory. Inform the guest the last

course will be dessert?

A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.

18. Q: You’ve noticed that the guests have enjoyed the food in your restaurant and they

seemed full and happy, yet with a whole dish of Roast Duck untouched. Will you do or say something to help?

A: I will ask: Have you enjoyed your dinner? Would you like me to pack the Roast Duck for you for takeaway?

19. Q: Ask the guest his preference for fruit juice.

A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and

orange juice.

20. Q: Ask the guest his choice of the main course. A: What would you like for your main course? 21. Q: Ask the guest’s choice of wine.

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A: Would you like a bottle of red wine to go with your Sirloin Steak? 22. Q: What do you say when serving the guests their dessert? A: Here is your dessert. Please enjoy.

23. Q: Ask the guest how he would like his steak prepared.

A: How would you like your steak done? Rare, Medium or Well-done? 24. Q: What is the duty of a Food and Beverage Manager?

A: A Food and Beverage Manager is in charge and directs the work of the Department. 25. Q: Tell the guest the restaurant offers preferential price to regular guests. A: We offer a preferential price of 20% discount to the regular guests. 26. Q: Ask the guest the way he would like to decorate the banquet hall.

A: How would you like us to set up the banquet hall? Do you need some specific decoration for the banquet?

27. Q: Tell the guests how to appreciate the art of Chinese cooking.

A: The charm of Chinese cooking lies in the delicacy of the dishes in terms of the color, the flavor and the taste.

28. Q: When the guest tells you they need more time to think before ordering, how do you

respond?

A: Very well, please take your time. I will be back with you in a moment. 29. Q: Tell the guests the general sequence of a Chinese dinner.

A: Chinese dinner usually starts with cold dishes and ends with a soup.

30. Q: What do you say if the guest orders a dish which is not available in your restaurant?

A: I’m afraid we do not serve this dish in our restaurant. May I recommend the specialty of today?

31. Q: What do you recommend if the guest orders a fresh white water fish? A: May I suggest steaming the fish to retain its freshness?

32. Q: How do you ask about the guest’s preference for buffet or a la carte service? A: How would you like your dinner served? A buffet or an a la carte service? 33. Q: How do you ask about the guest’s preference for salad?

A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.

34. Q: How do you respond to a guest’s compliments to your service?

A: Thank you for your compliments. It’s our greatest pleasure to be of service.

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