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中国联通业务支持系统（BSS） 运行维护管理平台业务技术规范

（讨论稿）

中国联通 2004年6月

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目 录

1. 总体概述 ······························································································ 1

1.1 行业背景 ········································································································· 1 1.2 系统现状分析 ··································································································· 1 1.3 编制目的 ········································································································· 2 1.4 适用范围 ········································································································ 2 1.5 起草单位 ········································································································· 2 1.6 解释权 ············································································································ 2 1.7 参考文献 ········································································································· 2

2. 建设目标及原则 ······················································································ 3

2.1 建设目标 ········································································································· 3

2.1.1 近期目标 ·················································································································· 3 2.1.2 远期目标 ·················································································································· 3 2.1.3 建设规划 ·················································································································· 4

2.2 建设原则 ········································································································· 4

3. 系统总体结构 ························································································ 5

3.1 系统定位以及与现有网管系统之间的关系 ······························································· 5

3.1.1 系统定位 ·················································································································· 5 3.1.2 与现有网管系统之间的关系 ·························································································· 5

3.2 系统组织结构 ··································································································· 6 3.3 系统体系结构 ··································································································· 7

3.3.1 数据层 ····················································································································· 8 3.3.1.1 监控数据 ············································································································ 8 3.3.1.2 管理数据 ············································································································ 9 3.3.1.3 系统数据 ············································································································ 9 3.3.1.4 文档数据 ············································································································ 9 3.3.2 功能层 ····················································································································· 9 3.3.3 接入展现层 ············································································································· 12

3.4 与外部系统之间的关系 ····················································································· 12

4. 业务功能与流程 ···················································································· 14

4.1 各模块之间的关系 ··························································································· 14 4.2 岗位与角色描述 ······························································································ 14

4.2.1 岗位描述 ················································································································ 14 4.2.2 角色描述 ················································································································ 15

4.3 业务功能描述 ································································································· 17

4.3.1 服务支持 ················································································································ 17 4.3.1.1 服务台 ············································································································· 17 4.3.1.2 事件管理 ·········································································································· 19 4.3.1.3 问题管理 ·········································································································· 22

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4.3.1.4 变更管理 ·········································································································· 25 4.3.1.5 配置管理 ·········································································································· 28 4.3.1.6 日常运维管理 ···································································································· 31 4.3.1.7 供应商管理 ······································································································· 32 4.3.1.8 知识库管理 ······································································································· 33 4.3.2 系统监控 ················································································································ 36 4.3.2.1 监控台 ············································································································· 36 4.3.2.2 性能管理 ·········································································································· 36 4.3.2.3 告警管理 ·········································································································· 38 4.3.2.4 配置处理 ·········································································································· 45 4.3.3 系统管理 ················································································································ 47

5. 系统技术要求 ······················································································ 49

5.1 总体技术要求 ································································································· 49

5.1.1 应用软件 ················································································································ 49 5.1.2 数据要求 ················································································································ 50 5.1.3 性能要求 ················································································································ 50 5.1.4 开发工具 ················································································································ 50

5.2 统计报表 ······································································································· 51 5.3 拓扑展现 ······································································································· 51

5.3.1 拓扑的生成方式 ······································································································· 51 5.3.2 技术要求 ················································································································ 52

5.4 工作流 ·········································································································· 52 5.5 安全管理 ······································································································· 56

5.5.1 对安全管理的统一维护 ······························································································ 56 5.5.2 运维管理平台的安全性 ······························································································ 56

5.6 数据采集 ······································································································· 57

5.6.1 数据源类型 ············································································································· 57 5.6.2 数据采集要求 ·········································································································· 57 5.6.3 数据预处理 ············································································································· 57

6. 系统接口 ···························································································· 59

6.1 接口原则 ······································································································· 59 6.2 服务支持与系统监控的接口 ··············································································· 60

6.2.1 接口定义 ················································································································ 60 6.2.2 接口方式 ················································································································ 60 6.2.3 接口要求 ················································································································ 60 6.2.4 接口内容 ················································································································ 60

6.3 与业务应用系统的接口 ····················································································· 62

6.3.1 接口定义 ················································································································ 62 6.3.2 接口方式 ················································································································ 62 6.3.3 接口策略 ················································································································ 62 6.3.4 接口要求 ················································································································ 63 ;..