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跨文化沟通中的非语言的沟通障碍

摘要

语言是人类最直接表达感情的方式，但语言不是唯一的表达方式。非语言在人际交往与商务沟通中具有极其重要的意义。非语言的情感表达是通过声音、面部表情、手势、以及空间距离等来进行的沟通。有时，在沟通中，语言传递的信息不一定是最准确，最真实的内心想法，但是我们可以通过非语言形式了解对方的心情及其内心想法，从而思考对策，建立友好的商务关系。

在国际商务沟通中，由于不同的民族有着不同的文化，一个不起眼的动作可能会引起对方的误会，造成商务沟通的失败所以，在商务沟通中，我们不可忽视非语言的重要性。对此，在沟通中要时刻注意自己的表情、动作以及声音质量，也要注意对方的表情、形态等，可以从中获得信息以及对方的想法。知己知彼方能百战百胜，，所以我们要从非语言沟通文化中研究其重要性以及需要注意的文化差异。从而促进商务关系的建立。

关键词：声音，面部表情，手势，空间距离

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Nonverbal communication barriers in cross-cultural communication

Abstract

Language is the most direct form of affection, but language is not the only way of expression. The language in interpersonal communication and business communication is of great significance. Nonverbal emotional expression is through voice, facial expressions, gestures, as well as the space distance and so on for communication. Sometimes, in the communication, language transfer is not necessarily the most accurate information, the most true inner thoughts, but we can understand each other's mood through nonverbal forms and their inner thoughts, countermeasures to thinking, to establish friendly business relations.

In international business communication, due to the different nationalities have different cultures, an obscure action may cause the misunderstanding of the other party, causing the failure of the business

communication, therefore, in business communication, we must not ignore the importance of nonverbal. To pay more attention to their own expression in communication, movement and sound quality, also should pay attention to the other person's facial expression, forms, etc., can get information, and each other's ideas. Know thy enemy. Can ever victorious, so we should study from the culture of nonverbal communication and need to be aware of the importance of cultural differences. To promote the establishment of business relations. Key Words: voice, facial expressions, gestures, space distance

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目 录

第1章 绪论 ............................................................... III

1.1 研究背景 ............................................................ 1 1.2 研究意义 ............................................................ 1 1.3 研究内容 ............................................................ 1 1.4 论文组织 ............................................................ 1 第2章 非语言沟通中的声音品质 ............................................... 2

2.1 声音速度 ............................................................ 2 2.2 声音音调 ............................................................ 2 2.3声音补白 ............................................................. 2 2.3声音质量 ............................................................ 2 第3章 非语言沟通中的面部表情 ............................................... 3

3.1 目光的接触...........................................................3 3.2 嘴部的表达...........................................................3 3.2.1微笑............................................................3 3.2.2抿嘴巴..........................................................3 3.2.3咬嘴唇..........................................................4 3.3鼻子的情感表达........................................................4 第4章 非语言沟通中的空间距离 ............................................... 5

4.1 公共距离.............................................................5 4.2 社交距离.............................................................5 4.3 私人距离.............................................................5 4.4 亲密距离.............................................................5 第5章 非语言沟通中的手势....................................................6

5.1 见面问候.............................................................6 5.2 竖手指 ..............................................................6 5.3 打招呼...............................................................6 结论 ........................................................................ 7 参考文献 .................................................................... 8 谢辞 ........................................................................ 9

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