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(C) routine (D) innovation

Thank you once again for your offer of assistance, and I do look forward to our future discussions.

Questions 147-149 refer to the following letter. July 22, 2008 WESLEY MOORE

Customer Service Department Americana Airlines West Los Angeles, CA 90025, USA Dear Mr. Moore,

On July 15, I ------- AMA flight #701 from San Francisco to Los Angeles. I have no complaint about the 147. (A) take (B) will take (C) have taken (D) took

trip itself; it was very comfortable. However, I was very ------- when I arrived at the airport and 148. (A) prepared (B) disappointed (C) informed (D) confirmed

discovered that my baggage had been lost. I didn’t have any choice but to wait at the airport for five

hours while your employees tried to trace the whereabouts of my baggage. I left the airport without my

belongings as I had an important meeting to attend.

It has been one week, and I have not been contacted regarding my baggage. For this reason, I strongly

feel that I should be compensated for the items that were lost. I hope to hear from your office ------- 149. (A) within (B) from (C) since (D) near the week. Sincerely yours, NATHAN HALL

Questions 150-152 refer to the following article.

June 14, Bangkok — There has been a growing number of online orders for American products in

Central and Southeast Asia. Thus, in response to the -------, America’s biggest online shopping site 150. (A) declaration (B) difficulty (C) increase (D) contract

Amaze-Mart has announced plans to set up additional online stores in key cities in Asia, beginning with Bangkok.

The Seattle-based electronic commerce firm currently ------- its online stores from the US, Canada and 151. (A) functions (B) operates (C) evaluates (D) serves

four countries in Europe. The establishment of an online store in Bangkok ------- the need for 152. (A) has eliminated (B) eliminate (C) will eliminate (D) eliminated

customers to pay high international shipping fees when they make orders on the Web site. The

company’s customers in Asia have responded positively to this development.