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内部试验室质量手册
第A版
文件编号： QM02 -2018 修订状态： A 0 编 制： 核 准： 发放编号： 0 1 受控状态：
20181001发布 20181001实施 XXXXX有限公司发布
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质量手册总目录
前 言
0.1 公司公正性声明及政策和措施···································································4 第1章 概述
1.1 公司概况······························································································11 1.2 公司的机构设置、经济性质和工作形态·······················································12 1.3 检测业务流程范围··················································································13 第2章 方针目标承诺
2.实验室质量方针目标··················································································16 第3章 手册对照表
3.手册与《实验室认可准则对照表》 ·····························································34 第4章 管理要求
4.0 概述····································································································37 4.1 组织····································································································39 4.2 管理体系······························································································54 4.3 文件控制······························································································59 4.4 检测工作分包························································································63 4.5 服务和供应品的采购···············································································66 4.6 合同评审······························································································68 4.7 服务客户······························································································70 4.8投诉·····································································································73 4.9不符合检测工作的控制·············································································75 4.10 改进···································································································78 4.11纠正措施······························································································80 4.12预防措施······························································································83 4.13 记录的控制··························································································85 4.14内部审核······························································································88 4.15 管理评审·····························································································91 第5章 技术要求
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5.1·总则·····································································································94 5.2人员·····································································································96 5.3设施和环境条件······················································································102 5.4 检测方法和方法的确认············································································106 5.5 设备····································································································112 5.6 测量溯源性···························································································118 5.7 抽样····································································································121 5.8 检测物品的处置·····················································································123 5.9检测结果质量的保证················································································126 5.10结果报告······························································································130 附录1：质量管理体系控制（保证、反馈、流程）图···········································136 附录2：质量职责分配一览表··········································································137 附录3：程序文件目录···················································································139 附录4：实验室能力分析表·············································································141 附录5：实验室平面图··················································································· 附录6：现行检测标准规范有效版本目录··························································· 附录7：检测仪器设备配置表········································································· 附录8：质量手册修改记录············································································ ·
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内部试验室质量手册 QM02-2018
主题：0.1 公司公正性声明及政策和措施
0.1 公司公正性声明及政策和措施 0.1.1 公正性声明
公正性声明
为保证检测工作的公正性，维护客户合法权益，本实验室郑重声明如下： 一、本公司具有独立开展检测业务的权力，检测结果不受经济利益驱使、不受任何部门、单位和个人的行政干预，本公司对检测数据与结果负责。
二、检测工作严格按照相应的国家法规和技术规范进行，检测行为、能力和可靠性接受有关部门的监督管理、检测人员均执证上岗、保证检测工作的质量。
三、检测人员坚持原则、实事求是、客观正确的记录检测情况、不徇私情、廉洁奉公，不伪造记录、不篡改数据、不弄虚作假。
四、未经授权的各种人员不得介入检测工作，与委托方存在利害关系的检测人员也不得介入该项目检测，检测人员不得参与任何与检测有关的设计、生产、开发、兼职活动、不得接受被检单位的任何形式的物质回馈、凡是参与影响公正性、有损判断独立性和检测诚信度的活动者，给予相应处分。
五、对客户的技术、资料、数据以及其他商业机密严格保密、尊重客户所有权，绝不利用客户的技术和资料从事技术开发或技术服务。
本公司严格遵守上述公正性声明、敬请社会各界和上级主管部门监督检查。
实验室负责人：
公司总经理：
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内部试验室质量手册 QM02-2018
主题：0.1 公司公正性声明及政策和措施 0.1.2 公正性政策和措施
a)。本公司依据ISO/IEC17025：2005《检测和校准实验室能力认可准则》标准要求建立质量体系，编制《质量手册》。把《质量手册》作为内部管理的准则，为客户提供质量保证的承诺。
b) 为保证公正性，本机构努力做到以下几点：
1、 从事咨询的人员三年内不得参加咨询客户的产品检测； 2、不得将受检客户的产品和技术资料作为科研和开发对象； 3、不留用、试用受检客户提供的受检样品； 4、 不阻拦受检客户与检测有关的申诉；
5、不暗示受检产品的客户任何不合理的附加要求； 6、独立承担检测中的民事责任；
7、 工作人员有权抵制来自各级背离检测质量方针、不恰当的行政干预和压力。 并制定《保证公正性和诚实性程序》，以保证管理层和员工工作质量不受来自商业、财务和其他方面的压力和影响，保证工作人员在公正性、诚实性方面的可信度。
c) 本公司制定《保护客户机密信息和所有权的程序》，对客户相关的机密、信息和所有权实施严格的保护和保密措施，维护客户的合法权益。
d) 本公司制定《客户抱怨与投诉处理程序》，对客户的投诉、申诉给予高度重视，虚心接受有关各方的监督。
e) 以保证公正性作为公司行为准则的基础，坚持公正三原则：即公开原则、公平原则、无歧视性原则；接受上级主管部门监督管理、以公司的诚实性自觉规范检测行为，持续改进，树立良好的公司形象。 0.1.3 相关/支持性文件：
《检测和校准实验室能力认可准则》 《保护公正性和诚实性程序》 《保护客户机密和所有权的程序》 《客户抱怨与投诉处理程序》 《公司员工守则》
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